FAQs
Do ready-made nail sets ship faster?
Yes. Ready-made sets (where a size is selected as XS, S, M, or L) are already prepared and will be dispatched the next working day, excluding weekends.
Standard delivery is sent via Royal Mail or Evri.
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How long does it take for custom nail sets to be made?
All custom nail sets and custom sizes are handmade to order. Please allow 4–7 business days for production. This timeframe excludes shipping.
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When will I receive my nails?
Once your order has been completed, delivery takes up to 3 working days, excluding weekends.
A Signed & Tracked delivery service is available at checkout for an additional £7.
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What if my nail size is incorrect?
Customers are responsible for ensuring measurements are accurate. We are not liable for incorrect sizing due to inaccurate measurements provided.
If an issue occurs, please contact us — replacement options may be discussed at our discretion.
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What if I am not satisfied with my nails?
Due to hygiene reasons and the custom nature of our products, returns, exchanges, and refunds are not accepted.
Each set is individually handmade using high-quality products and quality checked prior to dispatch.
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What if my nails arrive damaged?
If your order arrives damaged, please contact us within 24 hours of delivery and provide clear photographic evidence.
Replacements may be offered where appropriate.
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Can press-on nails be reused?
Yes — reusability depends on the application method:
• Adhesive tabs: may be reused
• Nail glue: single use only
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How long do press-on nails last?
Longevity depends on lifestyle and aftercare:
• Adhesive tabs: up to 1 day
• Nail glue application: up to 2 weeks with proper care
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What is included with my nail set?
Each order includes:
• 10 or 24 press-on nails
• Nail glue or adhesive tabs
• Cuticle pusher or trimmer
• Alcohol prep wipe
• Nail file and buffer
• Step-by-step application and removal instructions
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Are press-on nails safe?
Yes. Press-on nails are safe and will not damage natural nails when applied and removed correctly.
Please follow the provided instructions carefully.
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Can I request a custom design?
Custom designs are welcome. Pricing may vary depending on design complexity, nail length, shape, and size.
Please contact us via the Custom Request Form or email to discuss your design.
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Can I cancel or change my order?
Orders cannot be cancelled or changed once production has begun.
Please ensure all details are correct before placing your order.
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How do I measure my nail size?
We recommend using a sizing guide or sizing kit before ordering to ensure the best fit.
If you are unsure, please contact us before placing your order for guidance.
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Important Information
By placing an order, you acknowledge and agree to the following:
• All products are handmade and made to order
• Processing times are separate from shipping times
• The seller is not responsible for sizing errors caused by inaccurate measurements
• Minor variations may occur due to the handmade nature of the product
• Colours may vary slightly due to screen resolution and lighting
• Improper application or removal is not the responsibility of the seller
Failure to follow application and removal instructions may result in damage to natural nails, for which we are not liable.